Trial Terms
Trial Guarantee
We want you to experience the full 10 day KIZEN trial before deciding if it’s right for you. If you’re not satisfied, you may request a refund within 14 days of delivery.
How it works:
- Your trial starts the day your order is delivered, as confirmed by the shipping carrier's tracking information.
- This guarantee is ONLY for the 20ml trial size.
- You are expected to use the product for at least 10 days before requesting a return.
- To request a refund, email us at kizen-cs@suntory.com within 14 days of delivery.
- Products must be returned in their original packaging. As a special exception for 20mL trial size products, Partially used products are accepted — we want you to actually try it. (Note: This differs from our standard Refund Policy, which does not accept opened products except in cases of defect.)
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
This guarantee applies only to customers who meet all of the following conditions:
- First-time KIZEN customers (no prior purchase of any KIZEN product)
- Purchase of the 20mL trial size product
- Purchase made directly through our official website
Purchases made through other retailers or third-party platforms are not eligible. One trial refund per customer. KIZEN reserves the right to modify or discontinue this offer at any time.
Questions? Reach us at kizen-cs@suntory.com.
500+ transformations and counting
Not fully satisfied after your 10-Day Trial? You can request a full refund within 14 days of receiving your first order.
Trial Terms
Trial Guarantee
We want you to experience the full 10 day KIZEN trial before deciding if it’s right for you. If you’re not satisfied, you may request a refund within 14 days of delivery.
How it works:
- Your trial starts the day your order is delivered.
- This guarantee is ONLY for the trial size.
- You are expected to use the product for at least 10 days before requesting a return.
- To request a refund, email us at kizen-cs@suntory.com within 14 days of delivery.
- Products must be returned in their original packaging. Partially used products are accepted — we want you to actually try it.
- Refunds are processed to your original payment method within 5–7 business days of receiving the return.
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
This guarantee applies to first-time trial purchases only. One trial refund per customer. KIZEN reserves the right to modify or discontinue this offer at any time.
Questions? Reach us at kizen-cs@suntory.com.
Three daily essentials in one revolutionary formula
Our patented formula provides a complete 3-step skincare routine in a single bottle, covering all your daily needs for optimal skin health.
Toner
Hydrates and primes skin, allowing for enhanced absorption of nutrients
Serum
Revitalizes and nourishes skin with concentrated antioxidants, improving skin health look and texture
Cream
Puts a protective layer over the skin, locking in the serum and moisture
The KIZEN Technology Difference: Unmatched moisturizing power
3-in-1 Formula (KIZEN)
Water Bond Technology™
Triple-Action Formula (toner + serum + cream)
Deep, all-day hydration
Lightweight, quick-absorption
3-in-1 function
Conventional 2-in-1 formulas
Basic Chemical Formula
Double-Action Formula (toner + cream)
Basic hydration
Heavier texture
2-in-1 function


Complete Facial Moisturizer
Our one and only product. With toner + serum + cream in one bottle, this powerhouse formula is all you need to revitalize dry skin and target signs of aging.
Complete Facial Moisturizer
Our one and only product. With toner + serum + cream in one bottle, this powerhouse formula is all you need to revitalize dry skin and target signs of aging.
Enjoy free shipping on all orders
How to Use
How to Use
Use daily after cleansing, morning and night. Spread two pumps evenly across your face and let it absorb.
KIZEN can be used after shaving, as well as on the scalp and neck.
Avoid rubbing formula directly into hands, as it absorbs rapidly to seal in moisture.
Key Ingredients
Key Ingredients
KIZEN's patented Water Bond Technology™ binds hydrating water molecules to these nourishing ingredients:
- Spanish Wood Extract: High in polyphenols to refine and smoothen skin texture.
- Oolong Tea Extract: A potent antioxidant that reverses visible signs of skin fatigue and dullness.
- Acetyl Hexapeptide-8: Peptides designed to maintain your skin's firmness.
- Inositol: Regulates sebum levels to prevent excess sebum production.
- Squalene: Provides deep hydration without clogging pores.
Find your signature scent
Neutral Blend
A clean, fragrance-free formula designed for those who prefer simplicity.
Kyoto Blend
A subtle, sophisticated scent inspired by Japanese botanicals.
Trial Terms
Trial Guarantee
We want you to experience the full 10 day KIZEN trial before deciding if it’s right for you. If you’re not satisfied, you may request a refund within 14 days of delivery.
How it works:
- Your trial starts the day your order is delivered.
- This guarantee is ONLY for the trial size.
- You are expected to use the product for at least 10 days before requesting a return.
- To request a refund, email us at kizen-cs@suntory.com within 14 days of delivery.
- Products must be returned in their original packaging. Partially used products are accepted — we want you to actually try it.
- Refunds are processed to your original payment method within 5–7 business days of receiving the return.
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
This guarantee applies to first-time trial purchases only. One trial refund per customer. KIZEN reserves the right to modify or discontinue this offer at any time.
Questions? Reach us at kizen-cs@suntory.com.


Start your risk-free 10-Day Trial today
If you're not fully satisfied with your results, you can receive a 100% refund within 14 days of receiving your first order.