FAQ
Where is the product's factory location?
All products are manufactured by a factory in Japan.
Can I cancel my order?
You can cancel your order before it is created. If your order is a subscription, you can cancel it from here.
How can I change the details of my order, such as the product or delivery date?
Subscription Purchase:
You can change your order details from your account page HERE as long as the next order hasn't been created yet.
One-Time Purchase:
Order details cannot be changed once the purchase is made.
How can I temporarily pause my subscription products?
You can postpone the next order from your account page here.
How can I stop my subscription?
You can stop your subscription from your account page here.
If you have surplus products, you also have the option to skip the next delivery or change the delivery date instead of stopping the subscription.
How will I receive my refund?
Once you have returned the product and we have received and inspected it, we will initiate the refund process.
Refunds are issued using the original payment method.
How can I change my information such as adress, name and email?
You can manage your information from here.
How can I cancel my membership / unsubscribe email?
Please contact us from here.
Is there a shipping fee?
No. We are pleased to offer free shipping on all orders. Please enjoy your shopping.
In the US, Does it sell in general shops or via online only?
KIZEN products are available for purchase only on the KIZEN website (here) or through Amazon.
Do you have telephone number?
No, we don't have it. If you have any problem or question, please contact us from here.
Is it possible to order/stop subscription/change deliverly date by telephone?
We do not accept orders or cancellations over the phone. Please contact us via the inquiry form here.
Why is KIZEN "Neutral fragrance" not "fragrance-free"?
Fragrance are minimally added to mask the smell of ingredient itself.
What is the delivery timeline?
Typically, your order will be delivered in approximately 10 days after it is created. Please note that delivery times may vary depending on your location.
Where do you ship?
We ship to all areas within the US.
Where are your products shipped from?
All our products are shipped from our warehouse in the US.