Refund Policy

Return and refund policy

We are committed to providing products which can satisfy your expectation. However, we may accept your return subject to this policy as long as your return meets this policy. The duration we can accept your return is 30 days from your receipt the products. The date of the receipt is determined by the delivery confirmation recorded by the shipping carrier's tracking information.

Noted on which policy applies:

• First- time trail size (20mL) purchase: See our separate Trial Gaurantee.
• All other purchases (100mL products, or repeat 20 mL purchases): The terms below apply.

(1)    If the item has any quality issues such as defect upon arrival, foreign object contamination, or strange odors

-   You can request either (a) to return and refund, or (b) to replace the damaged item.

-   Your request is acceptable even after the item has been used.

-   Shipping fee will be borne by us.

(2)    If the item has no defect stated item (1)

-   You can only request to return and refund.

-   Your request is not acceptable after you open the package. (Note: 20mL trial size products follow different rules — see our separate Trial Guarantee.)

-   Shipping fee will be borne by you.

To start a return, firstly please contact us at https://kizenskincare.com/pages/contact

If your return seems acceptable, we’ll provide you with an instructions on how and where to send your package via email. Please prepare a shipping label and package by yourself, and send back your items using such label and package following the instructions. Returns must be shipped within 14 days of receiving the return shipping label or return address via email. Returns shipped after this 14-day period will not be eligible for a refund. 

We will notify you once we’ve received and inspected your return, and let you know if the return and refund are approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

We cannot accept your return or replacement if (a) you miss the deadline mentioned above, (b) you have used the item (in case of non-defective item), (c) you purchased our items from retailors other than our website, (d) we cannot confirm your order, or (e) you request to return partial items when you purchased a set or kit.

If you have any question about this policy,  please contact us at https://kizenskincare.com/pages/contact.